Terms and conditions

1. Who sells

DiagPass (diagpass.com) is a brand of Grupo Vasquez SpA, a Chilean company, tax ID (RUT) 77.217.436-5, with its registered address at El Quisco 7857, La Granja, Santiago, Chile. We are an independent reseller of digital licenses and have no establishment outside Chile.

We are here every day, around the clock (24/7), on WhatsApp and by email at [email protected]. We will contact you through those same channels.

2. What we sell

We sell a service that activates a digital license on the serial number of the device you give us: the DiagZone app license for Thinkdiag adapters (1 or 2 years), the T-Code renewal codes from the maker Thinkcar (1 year) and other licenses we publish or quote for you on WhatsApp. The software is developed by other companies; we activate it on your device through our supplier. Everything is digital: we do not ship anything physical. We do not sell technical assistance.

3. Before you buy

Each license is tied to one serial number. So before paying, check your number with the serial number check and read the requirements on the license page. DiagZone works only on Android 7 to 13; on Android 14 or later, only if the phone or tablet accepts 32-bit apps. It does not work on iPhone, iPad or computers. If your device is not shown as compatible, do not buy: message us first.

4. How to buy

1. You choose the license and review its total price in US dollars, its requirements and these terms.
2. You pay with that license’s PayPal link: with your PayPal account, or with a credit or debit card without an account. Before you confirm, PayPal shows you a summary with the product and the total, and you can go back to correct it.
3. At checkout you enter your serial number and your WhatsApp number. If you made a mistake, tell us before activation starts.
4. We email you the written confirmation of your purchase, with the details, the serial number and the link to these terms.

For the purchase we ask for your name, email, WhatsApp number, country and the device’s serial number. PayPal tells us the payment details; we never see or store your card. How we handle your data is in the privacy policy.

5. Prices and taxes

Prices are in US dollars (USD) and are the total we charge: we add nothing at checkout. The amount we show in your currency (Chilean pesos if you buy from Chile) is only an estimate. Your bank or card issuer may apply its own exchange rate and charge fees or taxes from your country on foreign purchases, such as IOF in Brazil. If you buy as a business, your country’s law may require you to withhold taxes: tell us before paying.

6. Activation and delivery

We activate in 1 minute to 8 hours from when the payment clears, every day. When we send your serial number to the supplier for activation, we notify you on WhatsApp and by email: that notice marks the start of activation. Two cases have their own timing: a renewal activates when the previous license expires, and with DiagZone activation is completed once you plug your connector into a vehicle and tell us on WhatsApp. We deliver your license details (the app username and password, or the activation code) and your purchase receipt by WhatsApp and email.

If we cannot activate within that time, we tell you and you choose between waiting or cancelling the purchase and getting back everything you paid.

7. Right of withdrawal

Before the start-of-activation notice you can cancel the purchase without giving a reason, on WhatsApp or by email, and everything you paid is returned to you. From that notice on, the license is tied to your serial number, cannot be used on another device, and withdrawal no longer applies, unless your country’s law says otherwise.

If you buy from Brazil, you can withdraw within 7 days from the purchase or from delivery of the license, whichever is later, even if the license is already activated (Consumer Protection Code, art. 49). Just tell us through the channel you used to buy (WhatsApp or email). We confirm receipt right away, everything you paid is returned in full through the same payment method, we ask PayPal or the card issuer to reverse the charge, and we ask the maker to deactivate the license. Country details are on the consumer rights page.

8. Use of the license

The license lasts the term you bought (1 or 2 years) from activation and is tied to the activated serial number: it cannot be transferred to another device. You must use the software under its developer’s terms and the laws of your country. The brands, functions and vehicles the software covers are set by its developer.

9. Statutory warranty, non-delivery and complaints

You always keep your rights if the license is not delivered, if a serial number the checker showed as compatible cannot be activated, or if the license does not work as we described it. In those cases you can ask us to activate it again at no cost or to return what you paid, plus any other rights your law gives you. You can complain at least within 30 business days from activation (in Chile, Law 19.496, art. 41), or within any longer period your country’s law gives you (90 days in Brazil, CDC art. 26).

When a refund is due, we make it through the same payment method, as soon as possible and no later than 15 calendar days after we accept it (immediately in the case of art. 49 of Brazil’s CDC). We confirm right away that we received your request and reply within 5 calendar days at most.

10. Liability

We are responsible for activating the license you bought on the serial number you gave us, within the stated time, and for the accuracy of what we publish. We are not responsible for changes the developer makes to the software after your purchase, or for use of the software or the device against its terms or the law. Nothing in these terms limits any liability that your country’s law does not allow to be limited.

11. Third-party trademarks

DiagZone, Thinkdiag, Thinkcar, MUCAR, Autel, Launch and the other brands on the site belong to their owners. DiagPass is an independent reseller: it is not affiliated with or sponsored by them, and the mentions only show which device each license is compatible with.

12. Contact channels

We take questions, requests and complaints on WhatsApp and by email at [email protected], every day, around the clock. These channels do not limit any other means the law gives you to use your rights.

13. Governing law and courts

These terms are governed by Chilean law, without prejudice to the mandatory consumer protection rules of the country where you live, which apply where relevant and which these terms cannot reduce. If you live in Brazil, Brazilian consumer protection rules apply and you are assured the courts of your domicile. You can always go to the competent court: in Chile, the Local Police Court of your domicile or ours, as you choose (Law 19.496, art. 50 A); in your country, its courts and its consumer authority when its law provides so. There is no mandatory arbitration: mediation or arbitration can only be agreed, voluntarily and free of charge for you, after a dispute has arisen.

14. Interpretation and changes

If a clause is unclear, it is read in your favor; if any clause were void, the rest remain in force. We may update these terms; your purchase is governed by the version published on the day you bought, which we link in your confirmation.

Version dated November 14, 2026.